Customer Support Services

Axion Health is committed to exceeding our customers’ expectations. We offer a wide range of service and support services that are designed to fit our customers’ needs. We take a collaborative, consultative approach, forming a team with our customers to orchestrate a smooth implementation, complete training support, and a configuration of our services that matches their unique needs.

Axion Health assigns a dedicated implementation, project manager, and customer service team to each customer; and we deliver in-depth instruction as part of our standard implementation process and ongoing relationship, which includes:

• Program and technology training
• Online technology training
• Online training modules and tutorials
• Module-specific training
• Trouble shooting and custom training
• New feature, hazard, treatment or protocol upgrade training for subscription model customers

Axion Health also offers packages for supplemental support, including onsite consultation, unlimited phone support, call center services and onsite training.

Lastly, additional support options are available on request, including:

• Customized Training Classes: Tailored to meet your specific requirements at your site or online. Class instruction available for your program administrators, clinicians and your workforce and enrolled personnel.
• Custom Risk-Assessment and Process Analysis: New health-threat looming? We will help you analyze your business readiness and employee resiliency.
• Custom Medical Surveillance Consultation: Our team has more than 20 years of experience in the design, implementation, execution, quality control and analysis of environmental and occupational health medical surveillance programs and can provide a full range of services.
• Custom Occupational Medicine Clinic Consultation: Our experts in occupational medicine and clinic management analyze all aspects of your practice, identify what works and where new efficiencies can be introduced, including; how to integrate existing work processes, record keeping and legacy data collection systems.
• Epidemiologic and Biostatistician Support & Custom Data Analysis and Reporting: We coordinate a team of toxicologists, epidemiologists, statisticians and occupational health professionals to provide custom data analysis and reporting services.
• Data Integration & Reporting: Aggregate and analyze data from legacy data collection systems and disseminate reports and updates.